The foundation of psychiatric/mental health nursing is the relationship between nurse
and patient. Caring for persons with mental illness within the context of this relationship
requires knowledge of the individual. To gain this knowledge, understanding the patient's
perceptions and concerns is essential. Research suggests that this understanding does
not always occur. The study reported here examined what it means to individuals with
mental illness to be understood. In-depth phenomenological interviews revealed three
predominant themes: “I was important,” “it really made us connect,” and “they got
on my level.” Nurses can use these findings to improve the care of those with mental
illness.
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