The purpose of this study was to determine whether inservice communication training
enhanced the empathic skills of 263 nurses employed at Hacettepe University Hospital.
Data were collected using a nurse information form, participants' satisfaction form,
and the Empathic Communication Skill B (ECS-B) form developed by Dökmen [Dökmen, Ü.
(1988). A new measurement model of the empathy and developing empathy by using psychodrama.
Journal of Education Faculty of Ankara University, 21, 155–190]. The ECS-B was used as both a preintervention and a postintervention measure.
The data were expressed as means, percentages, and standard deviations, and were analyzed
using Pearson's chi-square test and repeated-measures analysis of variance. The posttest
scores of nurses increased from 155.6 to 180.5, and training played a role in enhancing
nurses' empathic skills with regard to all variables (P < .05). However, a more comprehensive and continuous training should be planned,
and its impact on behavior and patient outcomes should be investigated.
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