Research Article| Volume 20, ISSUE 6, P249-257, December 2006

Developing Empathy in Nurses: An Inservice Training Program

  • Gülsüm Ançel
    Address reprint requests to Gülsüm Ançel, RN, PhD, Associate Professor, Bilkent II, G-3 Blok, No. 17, 06530 Ankara, Turkey.
    Cebeci School for Health Sciences, Ankara University, Ankara, Turkey
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      The purpose of this study was to determine whether inservice communication training enhanced the empathic skills of 263 nurses employed at Hacettepe University Hospital. Data were collected using a nurse information form, participants' satisfaction form, and the Empathic Communication Skill B (ECS-B) form developed by Dökmen [Dökmen, Ü. (1988). A new measurement model of the empathy and developing empathy by using psychodrama. Journal of Education Faculty of Ankara University, 21, 155–190]. The ECS-B was used as both a preintervention and a postintervention measure. The data were expressed as means, percentages, and standard deviations, and were analyzed using Pearson's chi-square test and repeated-measures analysis of variance. The posttest scores of nurses increased from 155.6 to 180.5, and training played a role in enhancing nurses' empathic skills with regard to all variables (P < .05). However, a more comprehensive and continuous training should be planned, and its impact on behavior and patient outcomes should be investigated.
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